Shipping & Delivery Policy

1. Service Overview

Bagdrop (Bagdrop Logistics Solutions) offers convenient, reliable and secure baggage pickup and delivery services from door-to-door or airport-to-home. Our goal is to make your travel hassle-free by handling your luggage with care and professionalism.

2. Pickup & Delivery Zones

• We currently offer services in select major cities and airports across India. Availability may vary based on your location.
• Delivery to remote areas may be subject to additional time or service limitations.

3. Pickup Policy

• Customers must schedule pickups at least 4 hours in advance.
• Bags must be packed, locked, and labeled prior to pickup.
• Our representatives will verify identity and booking details at the time of pickup.

4. Delivery Timeline

• For airport-to-home deliveries: Expected delivery within 6 to 12 hours from flight arrival time.
• For door-to-door or intercity deliveries: Delivery within 24 to 72 hours depending on the location.
• Tracking updates will be sent via SMS/email.

5. Delivery Process

• Customers must be available at the destination address or must assign an authorized receiver.
• ID verification may be required at the time of delivery.
• Unsuccessful delivery attempts may incur rescheduling charges.

6. Delays

• While we aim for timely delivery, delays may occur due to flight disruptions, weather, traffic, or other force majeure events.
• We will notify you promptly in the event of any delays and work toward the earliest resolution.

7. Shipping Charges

• Shipping costs are based on bag size, weight, delivery distance, and service type.
• Pricing is transparent and shared at the time of booking.
• Additional charges may apply for oversized baggage or urgent delivery requests.

8. Damaged or Lost Items

• All baggage is handled with care and tracked throughout its journey.
• In case of damage or loss, customers must notify us within 24 hours of delivery.
• Claims will be processed as per our Terms & Conditions and insurance policy (if applicable).

9. Contact Us

If you have any questions about your delivery or shipping status, contact our support team:

Email: info@bagdrop.co

Phone: +91 63 5711 5711 | +91 63 5733 5733